For me, quality means
when the customer and not the goods come back!
The story behind it: Turning away and turning to
The history of LA Tools & Service originally started with an abandoning of the industry. As an employee I - Andreas Lorenz - only experienced efforts when it came to higher prices, higher sales and bigger market shares..
The main thing was: as much profit as possible.
What I seldom experienced and always missed in all this was the effort to improve customer service. Disappointment about this situation made me want to turn away from the industry in order to look for new challenges for myself.
But I wasn't the only one who was dissatisfied with the customer service in this industry.
Many customers approached me with the request to keep up the business with me personally.
What started as an opportunity for me to work out my own ideas of customer service in part-time grew more and more because of its high demand.
June 2017 this led to the birth of the LA Tools & Service in its present form.
My mission: satisfied customers
LA Tools & Service is more than “just” a supplier of high quality products.
We are a professional and expert service partner who stands reliably at your side.
